Thursday, July 15, 2010

Executive Snapshot Monitoring and Support

Issue Source: MCT, Atlas Helpdesk

Affected Parties: Country Offices, Headquarters

Categorization: Availability – Extended User Support

When the executive snapshot is down or clearly showing an error with the latest daily update there appears to be little monitoring and thus the problem is not addressed in a timely manner by OIST. This leads to a loss of confidence in reporting systems, and reduced capacity for monitoring and oversight. There should be a mechanism in place with certain staff and systems to monitor system performance. A red flag should be raised immediately if a reporting system is not working properly and the issue reported to OIST for immediate resolution.

No comments: